Service & contact
Do you have any questions? We are happy to help you!
Frequently Asked Questions
Quickly find the answer to your question. Is your question not listed? Feel free to call us.
Ordering
How can I place an order?
You can order via our website under products. After uploading your file, you will always receive a digital proof for review first.
Can I receive a quote first?
Yes, request a non-binding price via our product page or contact us by phone. We usually respond on the same business day.
Can I change my order after I have placed it?
After you have placed your order, we recommend contacting us if you wish to change it.
How can I cancel my order?
Send us an email stating that you wish to cancel the order. We will then contact you.
Will I receive an order confirmation?
You will receive a confirmation from us, after which we will always ask for your approval before processing your order.
Payment
What payment methods do you offer?
iDEAL, bank transfer, credit card and PayPal. For business customers, payment on account is possible after consultation.
Is it possible to pay afterwards?
You can pay afterwards within 14 days of delivery. This applies to all our customers in the Netherlands and Belgium.
Are my payment details safe with you?
Of course your payment details are safe!
How do I receive an invoice for my order?
We will send the invoice to you by email. It is possible that our email may end up in your spam folder.
Delivery
How fast do you deliver?
Standard within 2 to 3 weeks after approval of the proof. With our express service, we deliver within 5 business days.
What are the shipping options?
We ship via PostNL and DHL. Collection at our location in Elst is free of charge.
Can I track my order?
When we prepare the shipping label, your Track and Trace code will become available. This code will be sent to you by email. It is possible that the email may end up in your spam folder.
What happens if I am not home at the time of delivery?
If you are not home, our carrier will make a second attempt to deliver the package the next day.
Do you also deliver internationally?
We deliver internationally, but additional shipping costs apply. As soon as we receive the delivery address, we can calculate the costs.
Can I change my delivery address after placing my order?
You can change the delivery address up to 48 hours before shipment.
Warranty & returns
What if something is wrong with my order?
Contact us within 14 days. In case of production errors, we will arrange for free replacement or a suitable solution.
What is your return policy?
Are you not satisfied with the result? That's possible! Please contact us.
Do you offer a warranty on your products?
We offer a warranty on our products, but please keep in mind that this is printed matter. Our coasters are designed to absorb and have a very matte appearance. This may cause the colors to turn out differently than you might have expected.
What should I do if my order is damaged upon arrival?
Send us photos of the package and its contents and keep the package and contents available. We will have an investigation carried out by our carrier.
Design & submission
What files can I submit?
PDF, AI, EPS or PSD with at least 300 DPI, CMYK color profile and 3mm bleed all around. Our free design service is happy to help you.
In what format should I submit my design?
Please submit round coasters with a diameter of 11.1 cm and square coasters at 9.7 cm. We prefer to receive the artwork in PDF.
What are the minimum resolution requirements for images?
For the best resolution, we recommend submitting everything with a resolution of 300 DPI.
Do you offer help with creating a design?
We can help you with the design. Send us the material and a description, and our designers will create the design for you. You will then receive a digital example. If you approve it, we will start production!
Can I receive a proof before the final product is made?
Technically, we cannot create a proof for you, but we can send samples of coasters that have been printed before.
What if my design does not meet your specifications?
Our designers will contact you to discuss what needs to be done. If possible, we can also make adjustments ourselves.